Frequently Asked Questions

• What flood zone is my property in?
• Who owns the parkway and who is responsible for maintaining it?
• Who should I call if the snowplow damages my property?
• Who can I talk to about mosquito control?
• When do I need a driveway permit?
• What are Village Park hours?
• Why does the Village conduct Prescribed or Controlled burns?
• Does the Village have a room available to rent for Birthday Parties?
• Does the Village have a Park District?
• Is it possible to purchase trees or other park features as memorials or tributes?
• Can I walk my pet in the Village parks?
• Can the street be closed off for a Block Party or fund-raising Run/Walk?
• Is fluoride added to the potable water supply?
• What is the hardness of Lake Michigan water supplied by the Village?
• What are the outdoor water use restrictions?
• How should I dispose of household hazardous waste?
• Who controls the traffic signals on Route 22 and Riverwoods Road?
• Who do I contact for wastehauling services?
• To whom do I report a pothole in the road?

Q: What flood zone is my property in?
A: The Public Works Department has reference copies of the FEMA Flood Insurance Rate Maps available at the Village Hall. Please feel free to call or stop in. If you provide the street address, the Public Works staff can tell you the flood zone for your property. For your convenience, you can also view a map of Lincolnshire's floodplain online.

Q: Who owns the parkway and who is responsible for maintaining it?
A: The parkway is the area between your property line and the street. Underground utilities are generally located in this area. While this is public property, the Village depends on adjacent homeowners to do simple maintenance such as cutting the grass and removing litter. The Village or utility company may occasionally need to dig up a portion of the parkway to perform a maintenance or repair function. It is the responsibility of the agency digging the hole to restore the parkway to its previous condition or better. A permit is required before any work in the parkway can be done. So if you plant a tree or plan to dig in the parkway for any reason, please contact the Village Public Works Department at 847-883-8600 and we will advise you on areas safe to dig as well as any planting restrictions. New legislation requires a call to J.U.L.I.E. at 1-800-892-0123. This agency covers all buried utilities. You must call!

Q: Who should I call if the snowplow damages my property?
A: If after a snow storm you notice damage to your property that appears to have been caused by the Village's snow removal equipment, please notify the Public Works Department at 847-883-8600, extension 2100. Public Works will inspect the damage to assure that it was caused by the Village, and will contact you to make arrangements for any necessary repairs.

Q: Who can I talk to about mosquito control?
A: The Village’s mosquito control contractor has a toll-free hotline ( 800-942-2555). Calls are tracked by their computer and the information provided by residents is used to determine problem areas. Please feel free to call Clarke with any questions you have about mosquito control.

Q: When do I need a driveway permit?
A: A Driveway Permit is issued when you are doing an asphalt overlay of your drive, or a removal and replacement with either asphalt, concrete or pavers. A permit is not required for seal-coating. A Site Work Permit form can be mailed to you or is available at the Village Hall. The Village requires a copy of your proposal describing the work to be done. If you are changing the shape of the drive, a Plat of Survey is required showing both the existing drive and the proposed drive.

Q: What are Village Park hours?
A: Lincolnshire's parks are open from sunrise to 10:00 p.m. year round. Special activities may require passes or permits and may be subject to more restrictive hours.

Q: Why does the Village conduct Prescribed or Controlled burns?
A: From time to time, the Village burns portions of its natural areas. Prescribed burns are standard maintenance of native natural areas. The burning helps to reduce the numbers of non-native invasive plants and thereby improve the numbers and diversity of native plants and wildlife. If you have a pulmonary condition (asthma, bronchitis, etc.) please contact the Village and you will be placed on a list to be contacted if a burn will take place in your area.

Q: Does the Village have a room available to rent for Birthday Parties?
A: The Village Hall meeting rooms are available free-of-charge for use by Village clubs and groups, homeowners associations and members of the Lincolnshire Council of Presidents. They are not available to individuals or for-profit groups. The Spring Lake Park Pavilion can be rented by individuals for events. Contact the Public Works Department for fees and availability.

Q: Does the Village have a Park District?
A: The Village does not have a park district or the taxes that usually accompany a park district.

Q: Is it possible to purchase trees or other park features as memorials or tributes?
A: Yes. Park benches, trees, bricks, or other special park features can all be purchased in recognition of someone or as a memorial. Call the Village for more information.

Q: Can I walk my pet in the Village parks?
A: No. Pets are not allowed in any of the Village parks. However, pets are allowed on the bike and pedestrian paths. A number of dog parks are provided through the Lake County Forest Preserves. Call the Forest Preserves for locations and information.

Q: Can the street be closed off for a Block Party or fundraising Run/Walk?
A: Permits are issued for Block Parties and Street Use. As a courtesy, residents planning a block party are asked to obtain a signature from each resident who will have the access to their property blocked off, acknowledging that they are aware of the event. Also, the Police and Fire District request that a lane be left available in case emergency vehicles need to get through. Three Street Use permits are allowed per year; Spring, Summer and Fall. Please contact the Public Works Administration office for regulations regarding Street Use Permits.

Q: Is fluoride added to the potable water supply?
A: Fluoride is naturally occurring in Lake Michigan water (0.12 ppm), at a very low level. The City of Highland Park adds fluoride to bring it to a level of 1.0 ppm. The Environmental Protection Agency requires water supplies to maintain fluoride at a level of 0.9 to 1.2.

Q: What is the hardness of Lake Michigan water supplied by the Village?
A: Although the mineral content slightly varies throughout the year the average measurement is 8 grains per gallon.

Q: What are the outdoor water use restrictions?
A: As has been the practice in the Village for many years, outside water usage will be restricted between May 15 through September 15. Water restrictions are used by communities as one conservation measure intended to reduce the consumption of water. In Lincolnshire, residents may not use potable water outside-of-buildings, including water used for sprinkling of lawns and gardens or washing cars, in accordance with an odd/even schedule. After listening to the concerns of residents who said that the daytime hour restrictions required in previous years were confusing and difficult to abide by due to varied schedules, the Village has simplified the restrictions to permit outside water use on odd/even days. If your address ends in an even number (0 2,4, 6, 8), then you may use outside water on calendar days that are even. Similarly, if your address ends in an odd number (1, 3, 5, 7, 9), you may use outside water on calendar days that are odd.

Q: How should I dispose of household hazardous waste?
A: The Lake County agency, SWALCO (Solid Waste Agency of Lake County), lists upcoming drop-off events on their telephone message. Dial 847-336-9340 and follow the message prompts for a current list.

Q: Who controls the traffic signals on Route 22 and Riverwoods Road?
A: Route 22 and Route 21/45 (Milwaukee Avenue) are maintained and controlled by IDOT (847-705-4000). Riverwoods Road and Aptakisic Road are maintained by Lake County Division of Transportation (847-362-3950). Information about road conditions, maintenance, or claims of property damage from the roadway condition, should be directed to the appropriate agency.

Q: Who do I contact for wastehauling services?
A: The Village has an agreement with Waste Management Northwest (WMN) which outlines fees and levels of service for individual residential service. A brochure outlining the levels of service and associated costs is available at the Village Hall. It is the responsibility of the homeowner to contact WMN to set up a service account. Each year, a spring clean-up special pick-up is offered for regular WMN customers.

Q. To whom do I report a pothole in the road?
A. If the pothole is on Riverwoods Road or Aptakisic Road, contact the Lake County Division of Transportation by calling 847.377.7400 or by visiting http://lakecountyil.gov/ServiceRequest.htm.

If the pothole is on IL 22 (Half Day Road), US 45/IL 21 (Milwaukee Avenue), or Olde Half Day Road east of Milwaukee Avenue (between the Village Hall and Walgreens), contact the Illinois Department of Transportation by calling 800.452.4368 or by visiting http://www.dot.state.il.us/contact.html.

If the pothole is on a Village street, contact the Public Works Department at 847.913.2380 or at wmoder@village.lincolnshire.il.us. Please provide the approximate address or nearest intersection, along with the street name, to aid us in finding the pothole.